Terms of service

Welcome to Out Market. These Terms of Service govern your use of our website, products, services and any purchases made through our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About Out Market

Out Market operates this online store and provides customers with access to our products, information, content and services.

Business name: Out Market
Location: Cape Town, Western Cape, South Africa
Email: supportprimearchives@gmail.com
Phone: +27 60 367 1580

Out Market is powered by Shopify, which provides the technology used to operate our online store.

2. Eligibility

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable South African law.

If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, colours, packaging, labels and product appearance may vary slightly from images shown online.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

4. Health and Product Information

Any information provided on our website concerning our products, ingredients, benefits or intended uses is provided for general informational purposes.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly stated otherwise and legally permitted.

Customers should carefully review product ingredients and directions before use.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a product is suitable for you, consult an appropriately qualified healthcare professional before using the product.

Individual results may vary.

5. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed and paid for, except where an obvious pricing error has occurred.

6. Orders

When you place an order, you are making an offer to purchase the products selected at the price displayed at the time of purchase.

After placing your order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that Out Market has accepted the order in every circumstance. We reserve the right to cancel or decline an order where reasonably necessary, including where:

a product is unavailable;
there is an obvious pricing or product description error;
we suspect fraudulent or unauthorised activity;
payment cannot be successfully processed; or
circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Payments

Payments are processed through the payment methods made available at checkout.

You agree to provide accurate and complete billing and payment information.

We do not intentionally store your complete payment card details. Payment information may be processed by third-party payment providers in accordance with their own terms and privacy policies.

8. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery estimates are estimates only and may be affected by courier delays, public holidays, incorrect delivery information, weather, operational disruptions or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any rights you may have under applicable South African consumer protection laws.

10. Website Use

You agree not to misuse our website or attempt to:

interfere with the operation or security of the website;
gain unauthorised access to our systems;
introduce malicious software;
use our website for unlawful purposes;
copy or reproduce our content without permission; or
engage in fraudulent or deceptive activity.

11. Intellectual Property

All content on this website, including text, photographs, graphics, logos, product descriptions, designs, branding and other materials, is owned by or licensed to Out Market unless otherwise stated.

You may not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.

12. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, courier providers, analytics providers and other service providers.

These third parties may have their own terms and privacy policies, and Out Market is not responsible for policies or practices that are outside our reasonable control.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational purposes.