Shipping policy

At Out Market, we aim to get your order delivered to you as quickly and reliably as possible.

1. Where We Deliver

We currently deliver orders within South Africa.

Delivery availability may vary depending on the delivery address and courier coverage.

2. Order Processing

Orders are generally processed after successful payment has been received.

Please allow approximately [1-2 business days] for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Times

Once your order has been dispatched, estimated delivery is approximately:

Major metropolitan areas: [2-4 business days]
Other areas: [3–7 business days]

These are estimates rather than guaranteed delivery dates.

Delivery may take longer during:

  • public holidays;
  • promotional periods;
  • exceptionally high order volumes;
  • adverse weather;
  • courier disruptions; or
  • other circumstances outside our reasonable control.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout unless a promotional offer provides free delivery.

Standard delivery: R[XX]
Free shipping threshold: R[XX]

[Replace this section with your actual shipping structure.]

5. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

6. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery address, contact number and other delivery information are correct.

If incorrect information is provided and the courier is unable to deliver the order, additional delivery charges may apply.

7. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, Out Market cannot guarantee a specific delivery date.

If your order appears to be significantly delayed, please contact us at:

supportprimearchives@gmail.com

We will assist you in contacting the relevant courier or investigating the status of your order.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:

  • the outer packaging;
  • the shipping label; and
  • the product and any visible damage.

We may require this information to investigate the matter with the courier.

9. Undeliverable Orders

If an order cannot be delivered because of an incorrect address, failure to accept delivery, or other circumstances attributable to the customer, the order may be returned to us.

Additional delivery charges may apply if the order needs to be shipped again.

10. Contact

For shipping questions, contact:

Out Market
Email: supportprimearchives@gmail.com
Phone: +27 60 367 1580